Delivery & Returns

| WER-HAUS SHIPPING

All order placed before 17H00 Barcelona time – 16H00 on fridays – will be handled and shipped the same day.

We use DHL Express for all orders. You should get your order in 1 day for most of European countries, and up to 4-5 days for Asia/Oceania.

Wer-Haus reserves the right to ship any order with maximum 1 day delay, especially during sales period or big launches, the volume of orders being very big at those times.

Please note that the days stated during checkout are Working days, week-ends and bank holidays do not count (if you order on a Thursday and choose “Express Shipping (1-2 days)” your order can arrive on Friday or Monday).

 

PROBLEM WITH ORDER

In case you notice anything wrong with your order you must contact us at hello@wer-haus.com with your name, order number and delivery address within 14 days starting from the delivery date to solve the issue, no complaint will be accepted after that.

 

| WER-HAUS RETURNS POLICY

Thanks for buying with Wer-Haus. All of the products on this site are authentic brands and we can ensure you that all orders are checked before they are dispatched to ensure they are to the highest standard.

However, if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 14 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition.

Please note – This information is for purchases made from the Wer-Haus website and not in store (Barcelona).

 

Steps to return your order:

  • Contact us at hello@wer-haus.com with your order number and explaining if you wish for a return and refund or an exchange, and the reason.
  • You will receive a RMA number and you can proceed with the following steps:

Download and enclose a completed returns form with your order (if you do not have, you can download one here: download).

  • Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page
  • Return’s cost are at the customer’s charge

Important notes:

  • all items on sales with a discount of 40% or more are NOT elegible for a return/refund, only exchange
  • Any package returned to us without an order number and a RMA number written on the box will not be accepted and returned automaticaly to the sender

 

INTERNATIONAL RETURNS

International returns must be covered by the customer. We suggest using your local postal service or a courier with tracking number to avoid any loss.

  • Please download, print off, and complete a return form if you do not already have one.
  • Ensure your return is well packaged, and meets all the conditions outlined below.
  • Please mark ‘Returned Items’ on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes. You can also declare a low value to make the importation process faster. No refund will be issued before the package is cleared from custom and arrives at Wer-Haus.
  • Enclose the completed Returns form with your goods, and return to the following address:
Returns Department
Wer-Haus SL
Carrer Aragó, 287 – Bajo 2
08009 Barcelona
Spain

 

RETURN TERMS AND GUIDELINES

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returned an item from outside Spain, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. Wer-Haus is NOT responsible for any return custom charges made and any charge will be deducted from the refund. The Customs invoice will be send to the customer.
  • Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.

If you have any questions please write to: hello@wer-haus.com.

 

 

Last updated 01/05/2017